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CONTACT / ORDERING INFORMATION |
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CONTACT / ORDERING INFORMATION |
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QUESTIONS and ASSISTANCE Phone (865) 984-3583 Parts (orders only, please) (865) 981-8869 FAX (865) 984-5520 (Please note: our FAX and computer lines are common so it's best to FAX very early or very late in the work day. We are in the Eastern Time Zone.)
Ordering: Please order from the complete list of catalog numbers cited in the price list as there are additional catalog numbers and services that do not necessarily appear in the general catalog. Please also review any attached letters and other sheets that may accompany the order form as they may contain important updates on new products and ordering procedures. Please use our order form (click here to download in PDF format), noting both the catalog number and the service name/description. Simply fill out the form as completely as possible, attached any deposit requested and enclosed with the gun. To minimize confusion and delay, please observe these procedures as closely as possible. Feel free at any time to contact us with any questions concerning ordering.
Please note: If the services you wish to order do not have a specific catalog number, it is imperative that you call us before ordering in order to ascertain that the goods and services you seek are actually available. As far as possible, all work is done in packaged form, not a la carte.
Payment:
A 50% deposit is required on jobs totaling more than $1000. Please DO NOT pre-pay in full. The balance is due immediately on notification by invoice (shipment will follow on receipt and funds and the completion of any work that may remain). At this time, you will be asked to confirm your shipping address and that you will be able to receive the shipment. Payment by money order, cashier’s check or credit card (VISA/MC).Please note: due to banking costs, credit card purchases will be assessed an additional 3%. Tennessee residents must add 9.25% state sales tax for transactions not conducted through a Federal Firearms License (FFL) holder. Past due accounts will be charged 1.5% per month. No CODs.
Shipping:
Firearms may be shipped between owners and gunsmiths/manufacturers, via common carrier, without the services of an FFL holder (27 CFR, part 178.147). Postal regulations, however, state that firearms may be mailed only between licensed dealers. Firearms will be returned via UPS or FDX at our election unless otherwise arranged. Shipment will be made to the return address noted on the order form unless an FFL is supplied for an alternative address. All shipments are made ‘Signature required’ so please take that into account when the return address is selected and applied to the order form. This is the return address we must use. It is best to use a business-hours address where someone will be able to take delivery without special scheduling or arrangements. When shipping, please:
1.) Remove scopes, mounts and other accessories not necessary to the work. Please DO include the grips. Please make sure the gun is reasonably clean. 2.) Enclosed an order form filled out as completely as possible. Unless payment is to be made by credit card, please note any deposits made in the form of checks or money orders). Incomplete or illegible order forms are a major cause of delay and confusion in processing orders, even your’s. Write so we can read it! 3.) Package your firearms securely but do not wrap packages in paper. Insure your firearms. See that they are unloaded. 4.) For additional security when shipping, request a ‘delivery confirmation/signature required’ service. If you wish to verify arrival of your gun at our shop, please retain your package tracking number and contact your carrier. Do not call us to confirm the confirmation.
5.) Handguns must be send via Next-Day Air. Allow approximately $50
for return shipping and handling for most packages to most of the
lower 48 states. Add $.50 per $100 of value of insurance. Alaska,
Hawaii and International freight extra. Shipping rates and
conditions are subject to change without rhyme, reason or notice.
SHIPPING/PHYSICAL ADDRESS: BCA Corporation 3512 Old Lowes Ferry Road Louisville, TN 37777
MAILING ADDRESS: Bowen Classic Arms Corp. P. O. Box 67 Louisville, TN 37777
Warranty: Though Bowen Classic Arms Corporation is concerned for the satisfaction of its customers and will reasonably address any mechanical or cosmetic difficulties with the provided goods and services, no warranty of any kind, expressed or implied, is made. The buyer and all future users assume all risk and liability stemming from the use of these goods and services. Please contact us before returning a gun for inspection or repair otherwise shipping is automatically taxed to the owner.
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